Question 1

How long does my order take to ship out?

Accepted Answer

Your bands will be shipped out as quickly as possible. Please allow 5-7 business days (but many customers receive them even quicker, yay!). If there are any longer delays, please email (the email?)

Question 2

How can I wash my resistance bands?

Accepted Answer

You can hand or machine wash on a delicate cycle with cold water and lay them out to dry. Do not bleach.

Question 3

My silicone printed logo ripped a little? Is that normal?

Accepted Answer

Yes. The silicone label will rip slightly with use.

Question 4

What resistance should I purchase?

Accepted Answer

I suggest beginners always start out with my light resistance, but you can use either resistance! It depends on what you're using the band for and your fitness level.

Question 5

How many resistance do you offer?

Accepted Answer

• Light small band
• Light long band
• Medium/heavy small band 
• Medium/heavy long band 
 
I suggest purchasing a light bundle or medium/heavy bundle so that you can get the full benefits of a full body workout with my exercise guide that comes with it!

Question 6

Is there a rubber grip interior on the inside?

Accepted Answer

Yes. There are 2 strips of rubber in the inside to prevent slipping and rolling.

Question 7

What are your long bands used for?

Accepted Answer

Long bands are so versatile, and perfect for home and gym workouts. You can check out the different uses in my bundle package (Over 100 exercises!) and on my Instagram @racheljoyfit for video examples.

Question 8

Will the bands roll up, pinch me or break?"

Accepted Answer

No, I designed my fabric resistance bands for this common problem many people have had using rubber resistance bands. These are designed to be very durable and more comfortable. They are guaranteed to not break If used properly and they won’t roll up or hurt your skin.

Question 9

Do I have to be young and fit to use these bands?

Accepted Answer

Absolutely not! My resistance bands are for any age and anyone who desires to get in shape (from anywhere!).

Question 10

Can I return or exchange my items?

Accepted Answer

We have a 3 day return policy. If you notice anything wrong or you are not completely satisfied with your bands, please contact customer service at info@racheljoyofficial.com so they can help you.

Question 11

I just purchased the bundle, but where is the workout guide that comes with it?"

Accepted Answer

Once you receive your package in the mail, you’ll get a card with your special code on it. Just follow the instructions and you’ll get access to all my exercises!

FAQ

FREQUENTLY ASKED QUESTIONS

How long does my order take to ship out?

How can I wash my resistance bands?

My silicone printed logo ripped a little? Is that normal?

What resistance should I purchase?

How many resistance do you offer?

Is there a rubber grip interior on the inside?

What are your long bands used for?

Will the bands roll up, pinch me or break?"

Do I have to be young and fit to use these bands?

Can I return or exchange my items?

I just purchased the bundle, but where is the workout guide that comes with it?"

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